Shipping policy
Last updated: 31 August 2026
This policy applies to retail goods ordered from the London School of Diving online store. Course dates, course materials, collection arrangements and travel to dive sites are governed separately by the relevant course information and Course Booking Terms.
Delivery area
We currently deliver retail orders to addresses in the United Kingdom. No delivery method is currently configured for locations outside the UK.
Current delivery options
The following options reproduce the existing WooCommerce setup and must be rechecked when Royal Mail Click & Drop is connected:
- Standard shipping: £5.50; estimated 5–7 working days.
- Free standard shipping: available on qualifying orders over £60.
- Next-day delivery: £15 for in-stock items only.
Delivery options and final charges are shown at checkout.
Processing and delivery estimates
Delivery estimates run from dispatch unless checkout expressly says otherwise. Working days exclude weekends and public holidays.
Next-day delivery is offered only when it is available for the order and destination at checkout.
An estimate is not a guaranteed delivery date unless we expressly agree one. We will provide legally required information and deliver within the agreed period.
Stock availability and split shipments
Next-day delivery is available only where every relevant item is in stock and the order meets the confirmed cut-off and destination requirements.
If an item is unavailable or backordered, we will contact you about the expected timing and available options. We will not impose an additional delivery charge for a split shipment without agreement.
Address accuracy
Customers must provide a complete and accurate delivery address. Contact us promptly if an error is discovered. We cannot guarantee that an address can be changed after dispatch.
Dispatch and tracking
Where tracking is available, details will be sent to the contact information provided with the order.
Delays, loss and damage
If an order is delayed, lost or damaged in transit, contact us with the order number. We will investigate with the carrier and provide the remedy required by law. A customer’s rights are not reduced because a third-party carrier was used.
Do not reject a delivery or dispose of damaged packaging without first recording the condition where reasonably possible, unless safety requires otherwise.
Course materials and crew packs
The existing course terms say that some course materials and PADI Pro crew packs may be collected from the centre or sent by post/courier for an agreed charge. Final wording must match the booking process and should not be represented as ordinary Shopify retail delivery unless it is actually fulfilled through Shopify.
Returns
Return postage and faulty/incorrect goods are covered by our Returns and Refunds Policy.
Contact
Email: info@londonschoolofdiving.co.uk
Telephone: 020 8995 0002