Refund policy
Last updated: 31 August 2026
This policy applies to retail goods purchased from London School of Diving Limited. Course bookings, experiences, club activities and training services are governed by our separate Course Booking Terms.
Online change-of-mind returns
For most goods bought online, you may tell us that you wish to cancel within 14 days after the day you receive the goods. You then have a further 14 days to return them.
Email info@londonschoolofdiving.co.uk before returning an item and include your order number and the item being returned. Do not send payment-card details or identity documents.
Condition of returned goods
You may inspect goods in the same way you reasonably could in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Where reasonably possible, return the item with its original packaging, parts, manuals and accessories. Missing packaging alone does not remove statutory rights, but damage, use or missing components may affect the refund where the law permits.
Items excluded from change-of-mind cancellation
The change-of-mind right may not apply to:
- goods made to your specifications or clearly personalised;
- goods liable to deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
- sealed software, audio or video once unsealed;
- digital content where supply began after the customer gave the legally required consent and acknowledgement.
These exclusions do not remove rights where goods are faulty, not as described or otherwise fail to meet statutory requirements.
Return postage
For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we agree otherwise or failed to provide required information.
If goods are faulty, damaged on arrival, incorrectly supplied or not as described, contact us before returning them. Where legally required, we will provide or reimburse a reasonable return method.
Refund timing and method
For a valid change-of-mind cancellation, we will refund the price paid and the cost of the least expensive standard delivery option offered for the order. Extra cost for an enhanced delivery option is not normally refundable.
We may wait until we receive the goods back or receive evidence that they have been sent, whichever happens first. We will issue the refund without undue delay and no later than the applicable statutory deadline, using the original payment method unless otherwise agreed.
Faulty, damaged or misdescribed goods
Customers have statutory rights where goods are faulty, not as described or not fit for purpose. These rights apply to sale items as well as full-price items and are separate from the online change-of-mind right.
Contact us promptly with the order number and a clear description of the problem. Depending on the circumstances and statutory rights, the remedy may be a refund, repair, replacement or price reduction.
Nothing in this policy limits statutory consumer rights.
Exchanges
We do not offer direct online exchanges. Return the original item under this policy and place a new order for the replacement item.
In-store purchases
For non-faulty goods bought in person, there is no automatic change-of-mind return right. LSD may agree an exchange or credit at its discretion. Statutory rights for faulty, misdescribed or unsuitable goods remain unaffected.
Return address
Returns address: Unit 5, Chertsey Industrial Park, Ford Road, Chertsey, KT16 8FH, United Kingdom
Contact
Email: info@londonschoolofdiving.co.uk
Telephone: 020 8995 0002